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Customer Experience Champion
2 weeks ago
Job Title: Customer Experience Champion
About This Role:This is a key position that focuses on delivering an exceptional customer experience. The ideal candidate will be at the forefront of service delivery, ensuring that our customers receive the highest level of support.
- Key Responsibilities:
- Deliver a superior customer experience through proactive communication and issue resolution.
- Execute operational tasks efficiently to ensure customer success.
- Collaborate with various teams to provide seamless support and resolve issues promptly.
- Act as the primary point of contact for customers and build strong relationships through effective communication.
- Manage shipments from booking to invoicing, adhering to agreed processes and procedures.
- Prepare accurate documentation timely and maintain open communication with customers and suppliers.
- Be the advocate for customers internally, ensuring smooth execution of end-to-end shipments.
- Identify and execute upselling opportunities by understanding customer needs and preferences.
- Execute operational finance processes in accordance with customer and company guidelines.
- Update systems and milestones accurately and in a timely manner.
We value diversity and inclusion in our workplace, welcoming applicants from diverse backgrounds and styles. As an equal opportunities employer, we strive to create a fair and inclusive environment for everyone.
