
Business Development Professional
5 days ago
Company Overview:
We are a dynamic organization committed to delivering exceptional customer service and achieving operational excellence in the retail foreign exchange industry.
About Us:
- We are one of the most successful independent retail foreign exchange groups
- We are committed to nurturing individual skills and supporting career aspirations
Sales Consultant Role:
The Senior Sales Consultant will play a pivotal role in maintaining and delivering our customer service policy and standards within the team.
Key Responsibilities:
- Convert all GP opportunities by continually calling-in customers, selling-up and closing the deal to maximise the full potential of each enquiry/transaction
- Maintain a professional appearance
- Adhere to The Change Group customer service policy
- Maintain a professional approach to colleagues and management
- Coach and mentor Trainee FX Sales Consultants until they successfully complete their FX Sales Consultant Certificate
- Follow all internal procedures when handling company value
- Be aware of and adhere to security features and procedures within the branch
- Keep the bureau clean & tidy and report all repairs and maintenance issues to line manager
- Inform management immediately if there is the slightest suspicion of untoward behaviour within the team
- Undertake other duties as considered essential for effective operations and services, as this list is not exhaustive
Requirements:
- Experience of working in a similar role
- Experience of working in a busy environment
- Experience of working in a customer facing role
- Strong IT skills which are relatable to the role
- Proven attention to detail
- Excellent communication skills
- Displays drive & purpose
- Promotes team energy
- Achieves high standards
- Must be able to communicate in English
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