Customer Experience Leader

1 day ago

Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

We are looking for a talented individual to fill the role of Customer Service Manager. The successful candidate will be responsible for dealing directly with customers through various channels, including telephone, electronic communication, and face-to-face interactions.

The ideal candidate will have excellent communication skills, both written and verbal, as well as strong interpersonal skills. They will be able to respond promptly and thoroughly to customer inquiries, handle and resolve complaints in a professional manner, and provide clear and concise feedback on the efficiency of the customer service process.

In addition to these core responsibilities, the Customer Service Manager will also be tasked with monitoring clients' various university, visa, and other processes, and leading and managing the processing department to improve and enhance current processes.

Key Responsibilities:
  • Deal directly with customers through various channels
  • Respond promptly and thoroughly to customer inquiries
  • Handle and resolve customer complaints
  • Monitor clients' various university, visa, and other processes
  • Lead and manage the processing department
Required Skills and Qualifications:

To be successful in this role, the ideal candidate will possess the following skills and qualifications:

Essential Skills:

  • Excellent English writing and speaking skills
  • Good command of Microsoft Office
  • Interpersonal skills
  • Listening skills
  • Problem analysis and problem-solving skills
  • Attention to detail and accuracy
  • Data collection skills
  • Customer service orientation
  • Adaptability and initiative
  • Stress tolerance

Desirable Skills:

  • Previous experience in customer service or a related field
  • Familiarity with business operations and management

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