Process Improvement Lead

2 days ago


Lahore, Punjab, Pakistan Studywise Full time
About the Position:

This is an exciting opportunity to join Studywise as a Senior Quality Control Specialist. As a key member of our operations department, you will play a critical role in ensuring the highest quality standards across our processes.

Key Responsibilities:

  1. Process Adherence & Audits:
    • Conduct regular quality audits of calls, documentation, and system usage to ensure process adherence.
    • Monitor compliance with company policies and industry standards, addressing any discrepancies promptly.
  2. Quality Assurance Protocols:
    • Develop and implement quality assurance protocols, testing methodologies, and monitoring processes to ensure high standards of service.
    • Create and update quality monitoring scorecards to evaluate performance effectively.
  3. Performance Analysis & Reporting:
    • Analyze performance metrics to identify trends, gaps, and opportunities for improvement.
    • Create detailed reports with actionable insights to support decision-making processes.
  4. Training & Improvement Strategies:
    • Identify training gaps and collaborate with team leads and trainers to develop targeted improvement strategies.
    • Provide constructive feedback to team members based on quality assessments to enhance performance.
  5. Documentation & Guidelines:
    • Manage and maintain QA documentation, including process guidelines, best practices, and policy updates.
    • Ensure that all documentation is up-to-date, accessible, and in compliance with company standards.
  6. Team Assessments:
    • Conduct periodic assessments of team performance through quality monitoring tools and scorecards.
    • Deliver constructive feedback to team members to drive improvement and maintain high-quality standards.
  7. Compliance & Standards:
    • Ensure compliance with relevant industry standards, company policies, and regulations.
    • Stay updated with best practices in quality assurance to maintain a competitive edge.


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