Customer Support Professional

4 days ago

Karachi, Sindh, Pakistan beBeeCare Full time 60,000

Customer Care Representative Job Description

Job Summary: We are seeking a skilled Customer Care Representative to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch customer service.

Responsibilities:

  • Provide exceptional customer service to clients via phone, email, and other channels.
  • Address customer complaints and concerns in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Stay up-to-date on product knowledge and services to effectively resolve customer inquiries.
  • Meet or exceed productivity and quality standards.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent experience in a related field.
  • At least 1-2 years of experience in a call center environment.
  • Excellent communication, problem-solving, and teamwork skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Fluency in English language (written and spoken).

Benefits:

  • Competitive salary and incentives.
  • Rotational shifts to ensure work-life balance.
  • Free medical insurance for employees and their families.
  • Free home internet facilities and smart TV facilities.
  • Allowance for working from home after the probation period based on performance.

Location: Lahore - Wafaqi Colony Johar Town, Lahore

Key Responsibilities: Customer Service, Communication, Problem-Solving, Teamwork, Adaptability, Product Knowledge, Quality Standards.

Preferred Skills: Bachelor's Degree, Call Center Experience, Excellent Communication, Fluency in English, Problem-Solving Skills, Teamwork Skills, Adaptability.

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