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Customer Support Professional
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The customer service role focuses on providing timely resolutions to customer complaints and enhancing service processes.
Key Responsibilities- Managing customer inquiries escalated beyond initial support, ensuring prompt and accurate resolution through the CRM system by addressing inquiries across all platforms and maintaining up-to-date CRM tickets.
- Meeting productivity targets and maintaining a high quality assurance score while reducing average handle time (AHT).
- Ensuring a positive customer experience by staying updated with product knowledge, ultimately leading to a good quality assurance score.
- Providing feedback and suggestions to improve customer support processes and enhance the overall customer experience.
Bachelor's degree in a related field is preferred.
Work ExperienceAt least 3–5 years of experience in customer service or customer support is required.
Job Seniority- Associate level
- Full-time position
- Customer service, information technology, and quality assurance
- Retail and transportation/logistics/supply chain/storage
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