Technical Support Specialist

6 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description

The Technical Support Specialist will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes.

Key Responsibilities
  • Assist customers with the claim filing process, including approving and denying claims via phone call
  • Maintain the highest level of service by dealing with customers in a friendly, efficient, and attentive manner
  • Deliver an exceptional customer experience as measured by performance objectives and uphold the core values
  • Maintain swift responses to customers through phone calls
Qualifications and Skills
  • O-Levels/Intermediate or above qualification
  • Excellent English written and verbal communication skills with an IT background
  • American or neutral accent
  • Proficiency with MS Office (particularly MS Excel and MS Word)


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