Customer Experience Representative

9 hours ago


Lahore, Punjab, Pakistan Black Lion Software Full time
Job Overview

At Black Lion Software, we are seeking a skilled Customer Experience Representative to professionally engage with customers and clients through chat platforms or live chat on websites. This role requires exceptional English communication skills to address inquiries, resolve issues, and provide information and assistance while maintaining a positive customer experience.

Key Responsibilities
  1. Communication and Problem-Solving: Strong written communication skills and the ability to analyze customer problems are essential for effectively interacting with customers through chat.
  2. Customer Service and Technical Proficiency: A candidate should be customer-oriented, empathetic, and patient when dealing with customer inquiries and issues, as well as familiar with chat and messaging platforms and able to quickly learn and navigate various software tools and systems.
  3. Multitasking and Time Management: Chat support representatives often manage multiple chat conversations simultaneously, so the ability to multitask efficiently and meet response time and service level agreements (SLAs) is crucial.
Benefits and Rewards

Our company offers a competitive compensation package, including Communication, Incentive Bonus, Leaves, and Sports and Entertainment benefits.



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