Banking Customer Support Expert

1 week ago


Karachi, Sindh, Pakistan beBee Careers Full time
Customer Service Representative

This position requires providing AI-powered advice on various banking topics and assisting customers in migrating to digital channels.

  • Convert sales opportunities to meet financial targets.
  • Gather and report customer feedback for product development.

Key Performance Indicators

  • Meet KPIs such as Adherence, CRD, AHT, Quality score, post-call survey, NPS.
  • Foster strong relationships with customers.

Education and Experience

  • University graduate, preferably with finance, banking, or math background.
  • 1-3 years of experience.
  • Strong listening and interpersonal skills.
Job Function and Industry
  • Customer Service
  • Banking


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