Phone Support Agent

23 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
Phone Support Position;

We are seeking an experienced customer service representative to join our team, working in a dynamic call center environment.

Main Responsibilities:

  1. Managing high volumes of customer interactions, utilizing exceptional communication and interpersonal skills to deliver outstanding customer experiences
  2. Providing timely and effective solutions to customer inquiries and complaints, demonstrating a proactive approach to issue resolution
  3. Maintaining accurate records of customer interactions, using this information to inform future customer communications
  4. Participating in regular training and development activities to enhance product knowledge and customer service skills

Essential Skills and Qualifications:

  1. Excellent communication and interpersonal skills, with the ability to build rapport with customers quickly and effectively
  2. Ability to work under pressure, prioritizing tasks and managing multiple customer interactions simultaneously
  3. Proven experience working in a customer-facing role, preferably in a call center environment
  4. Flexibility and adaptability, with a willingness to learn new skills and take on additional responsibilities as required
  5. Commitment to delivering exceptional customer experiences, with a focus on building long-term customer relationships

Shift Details:

Shift Pattern:Night Shift (7:30 pm - 5:00 am)

Hours of Work:37.5 hours per week

Holiday Entitlement:28 days per year

Sick Leave:5 days per year


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