Customer Experience Officer

5 days ago


Lahore, Punjab, Pakistan Pearson Full time

About Our Team

Pearson VUE's commitment to excellence in computer-based testing has led us to become a leader in the industry, delivering millions of certification and licensure exams every year.

We're dedicated to creating a positive work environment where our employees can excel. As a Test Centre Administrator, you'll join our team and contribute to delivering exceptional candidate experiences.

Your Key Responsibilities:

  • Register and welcome customers/test-taking candidates efficiently.

  • Maintain a secure testing environment by adhering to exam protocols and company policies.

  • Verify candidates' personal identification documents and clarify exam procedures.

  • Support candidates during the exam and address any queries or concerns.

  • Work closely with internal teams to resolve technical issues within the Test Centre.

Requirements:

  • Ability to work varying shifts, including weekends and holidays, is essential.

  • Strong interpersonal and communication skills are required.

What We Offer:

  • An attractive pension plan

  • Opportunities for share ownership.

  • Comprehensive health insurance and an employee wellbeing support programme for you and your loved ones.

  • Bicycle-to-work scheme, discounted gym memberships, and exclusive retail discounts.



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