
Customer Experience Officer
5 days ago
About Our Team
Pearson VUE's commitment to excellence in computer-based testing has led us to become a leader in the industry, delivering millions of certification and licensure exams every year.
We're dedicated to creating a positive work environment where our employees can excel. As a Test Centre Administrator, you'll join our team and contribute to delivering exceptional candidate experiences.
Your Key Responsibilities:
Register and welcome customers/test-taking candidates efficiently.
Maintain a secure testing environment by adhering to exam protocols and company policies.
Verify candidates' personal identification documents and clarify exam procedures.
Support candidates during the exam and address any queries or concerns.
Work closely with internal teams to resolve technical issues within the Test Centre.
Requirements:
Ability to work varying shifts, including weekends and holidays, is essential.
Strong interpersonal and communication skills are required.
What We Offer:
An attractive pension plan
Opportunities for share ownership.
Comprehensive health insurance and an employee wellbeing support programme for you and your loved ones.
Bicycle-to-work scheme, discounted gym memberships, and exclusive retail discounts.
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