Digital Banking Collections Manager

3 days ago


Lahore, Punjab, Pakistan Allied Bank Limited Full time
Associate Manager Collection & Recovery - Digital Banking Group

About the Role:

We are seeking a highly skilled Associate Manager Collection & Recovery to join our Digital Banking Group. As a key member of our team, you will be responsible for developing and implementing strategies to optimize collection and recovery processes for digital lending products.

Key Responsibilities:

  • Maintain accurate records of collection activities, correspondence, and payment arrangements, and prepare reports for management review.
  • Analyse customer behaviour and payment patterns to identify early warning signs of delinquency and mitigate risks.

Collaboration and Communication:

  • Collaborate with internal stakeholders, such as customer service, legal, and risk management teams, to address customer inquiries and resolve disputes.
  • Work closely with external partners, such as collection agencies and legal counsel, to maximize recoveries and minimize losses.

Team Leadership:

  • Provide training and support to team members to enhance their skills and knowledge in collection and recovery processes.

Requirements:

  • Proven experience in collections, recovery, or risk management, preferably in the financial services industry.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Knowledge of regulatory requirements and industry trends related to lending products.
  • Ability to work independently and manage multiple projects simultaneously.
  • Should be proficient in MS Office.


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