
Digital Banking Collections Manager
3 days ago
About the Role:
We are seeking a highly skilled Associate Manager Collection & Recovery to join our Digital Banking Group. As a key member of our team, you will be responsible for developing and implementing strategies to optimize collection and recovery processes for digital lending products.
Key Responsibilities:
- Maintain accurate records of collection activities, correspondence, and payment arrangements, and prepare reports for management review.
- Analyse customer behaviour and payment patterns to identify early warning signs of delinquency and mitigate risks.
Collaboration and Communication:
- Collaborate with internal stakeholders, such as customer service, legal, and risk management teams, to address customer inquiries and resolve disputes.
- Work closely with external partners, such as collection agencies and legal counsel, to maximize recoveries and minimize losses.
Team Leadership:
- Provide training and support to team members to enhance their skills and knowledge in collection and recovery processes.
Requirements:
- Proven experience in collections, recovery, or risk management, preferably in the financial services industry.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Knowledge of regulatory requirements and industry trends related to lending products.
- Ability to work independently and manage multiple projects simultaneously.
- Should be proficient in MS Office.
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