
Transportation Management Associate
7 days ago
Tackle challenges head-on with us at Trella
We're passionate about reinventing freight and logistics to make a lasting impact on our communities. With a strong focus on customer-centricity and scalability, we strive to exceed expectations and build long-lasting relationships. Join us in this exciting journey and discover your true potential in a fast-paced, collaborative environment.
Job Expectations:
- Work closely with shippers and carriers as their primary point of contact throughout the load cycle.
- Support commercial and fulfillment teams in achieving business objectives and meeting key performance indicators (KPIs).
- Develop a thorough understanding of individual accounts' needs to deliver exceptional service quality.
- Review and validate job orders from clients to ensure all necessary data is obtained and job orders are created successfully on the loadboard.
- Coordinate job orders with relevant teams before execution.
- Monitor load execution, keeping shippers informed about shipment status and any associated delays or fees.
- Evaluate SLA compliance at every stage of execution.
- Provide accurate and complete information using the right methods and tools.
- Manage customer complaints, offering effective solutions and escalating issues to Account Managers as needed.
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