Digital Adoption Program Manager

6 days ago


Islamabad, Islamabad, Pakistan Cloudelligent Full time

About Cloudelligent

We're a cloud-native consultancy and AWS Advanced consulting partner. We specialize in providing bespoke cloud solutions to startups, SMBs, and enterprises. Our next-gen cloud service provider helps businesses maximize their cloud investments.

Job Overview

We're seeking a Digital Adoption Manager with hands-on experience using digital adoption platforms (DAPs) to drive user enablement, streamline onboarding, and maximize ROI. You'll lead the strategy and execution of digital adoption initiatives, leveraging tools like WalkMe, Pendo, or Userpilot to create in-app guidance and interactive walkthroughs.

Digital Adoption Managers play a critical role in ensuring usability and productivity across tech stacks. You'll be responsible for ensuring employees and customers successfully integrate new tools into their workflows, accelerating adoption, improving performance, and reducing barriers to success.

Key Responsibilities

  • Drive Digital Adoption: Lead the design and implementation of digital adoption programs that ensure users fully adopt and utilize technology solutions.
  • Training & Enablement: Develop and deliver training via DAPs, e-learning platforms, in-person workshops, and other enablement channels.
  • User Experience Optimization: Create interactive product walkthroughs, guided tours, and contextual in-app messages to drive feature discovery, reduce friction, and improve satisfaction.
  • Monitor & Measure Success: Track key metrics, monitor platform usage, and evaluate the health of adoption programs.
  • Change Management: Develop adoption roadmaps, communicate progress to stakeholders, and manage resistance using change management best practices.
  • Collaboration: Work closely with Product, Support, HR, and IT to align adoption strategies with broader organizational goals.


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