Medical Administrative Assistant

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Clinical Support Specialist Job Profile

We are seeking a highly motivated and organized Clinical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional support to patients and medical staff in a fast-paced healthcare environment.

Key responsibilities will include scheduling appointments, preparing reminders, maintaining patient records, and assisting with insurance verification processes.

The ideal candidate will possess excellent communication skills, be proficient in using medical terminology and EMR systems, and have experience working in telehealth settings.

Key Responsibilities:

  • Scheduling and Confirming Appointments: Schedule and confirm patient appointments via phone or email.
  • Preparing Reminders: Prepare and send reminders for upcoming appointments or follow-ups.
  • Patient Records Management: Maintain and update patient records in the electronic medical records (EMR) system.
  • Insurance Verification: Assist with insurance verification and pre-authorization processes.
  • CORRESPONDENCE MANAGEMENT: Manage incoming and outgoing correspondence.
  • CUSTOMER SERVICE: Provide exceptional customer service as the first point of contact for patients.
  • Escalation: Escalate complex patient concerns to the appropriate medical staff or departments.

Requirements:

  • A minimum of 2 years of telehealth experience in a UK or US-based healthcare company.
  • Excellent verbal and written communication skills in English language.
  • Proficient in using scheduling and communication tools.
  • Strong organizational and multitasking abilities.

Work Environment:

The Clinical Support Specialist will work on a night shift from 6 pm – 3 am PKT.



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