Virtual Medical Assistant

3 weeks ago

Lahore, Punjab, Pakistan RMA - Remote Medical Assistant Full time

RMA - Remote Medical Assistant, Pakistan

We are seeking a detail-oriented and tech-savvy Virtual Medical Assistant to join our healthcare team. The ideal candidate will provide administrative support to our medical professionals, ensuring efficient operation of our medical offices. The Virtual Medical Assistant will handle various tasks such as patient scheduling, data entry, managing patient records, and providing exceptional customer service. This role is vital in maintaining the smooth operation of our medical services and enhancing patient experience.

Responsibilities:

  • Patient Communication: Handle patient inquiries via phone, email, and chat, providing information, scheduling appointments, and addressing concerns.
  • Appointment Scheduling: Manage and coordinate patient appointments, ensuring optimal use of time and resources for healthcare providers.
  • Medical Records Management: Maintain accurate and up-to-date patient records in electronic health systems, ensuring confidentiality and compliance with HIPAA regulations.
  • Insurance Verification: Verify patient insurance information, handle pre-authorizations, and process claims.
  • Data Entry: Input and update patient information, medical histories, and treatment plans in the electronic medical records system.
  • Administrative Support: Assist with the preparation of medical reports, correspondence, and other documents as needed.
  • Customer Service: Provide high-quality service to patients, addressing their needs promptly and professionally.
  • Telehealth Support: Assist with the setup and management of telehealth appointments, ensuring both patients and providers are prepared and connected.
  • Billing Assistance: Support the billing department by preparing and submitting medical billing information and following up on outstanding claims.
  • Compliance: Ensure all tasks are performed in accordance with medical standards, regulations, and best practices.
Job Specification
  • Experience: Previous experience as a medical assistant or in a healthcare administrative role.
  • Education: Certification in Medical Assisting or a related field.
  • Knowledge: Familiarity with medical terminology and healthcare practices.
  • Work Environment: This is a remote position, offering flexibility and the ability to work from home. Candidates must have a reliable internet connection and a quiet, professional workspace.
Hospital & Health Care - Lahore, Pakistan
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