Startup Marketing Associate

11 hours ago

Quetta City Tehsil, Pakistan beBeeMarketing Full time $50,000 - $70,000
About the Role

We are seeking a highly skilled professional with expertise in customer support and marketing to join our dynamic team.

This role offers a unique opportunity to work remotely and contribute to the success of our organization.

You will have the chance to develop your skills and knowledge in various areas, including customer engagement, program admissions, and conversion optimization.

Key Responsibilities
  • Customer Support & Engagement: Respond promptly and professionally to customer inquiries, offering personalized assistance and proactive support.
  • Assist with Program Admissions: Review applications to FI incubation and acceleration programs, and follow best practices for acceptance.
  • Improve the Customer Experience: As our key stakeholder, your ideas will play a critical role in our ability to improve our customer experience.
  • Host Live Q&A Calls: Host scheduled Q&A sessions with customers, addressing their concerns and providing expert guidance on our products/services.
  • Host Info-Session Webinars: Conduct and facilitate informative webinars to educate customers on key topics, program qualities, and best practices.
  • Improve Conversion & Retention: Coordinate with the design and product teams to improve the usability and conversion of the website and overall conversion rate optimization (CRO). Coordinate with the marketing team on initiatives to increase conversion and retention.
  • Improve Site and Email Copy: Update and improve copy across our marketing materials to properly address the changing needs of our customers.
  • Maintain Organized Documentation & Processes: Track customer interactions, document frequently asked questions, and provide feedback to improve processes.
Qualifications and Skills

Required:

  • Excellent written and verbal communication skills
  • Business-level fluency in English
  • Comfort in hosting live calls and webinars
  • Internet and computer-savvy

Preferred:

  • Knowledge of startup accelerators and the startup/venture capital industry
  • 2+ years of professional customer service and/or marketing experience
  • Experience using Google Suite, Powerpoint, Excel, Canva, Mailchimp, and various online CRM and marketing tools

Benefits

We offer a flexible remote work arrangement and a dynamic team environment that fosters growth and development. Our ideal candidate will be passionate about customer support and marketing, with excellent communication skills and a strong understanding of our industry.

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