Technical System Support Specialist

6 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

As a Senior Systems Analyst, your primary responsibility will be to provide continuous support and enhancement for essential IT systems and their underlying infrastructure in an environment primarily reliant on Sage ERP. Your role will be centered around driving technological innovation and advancement within the organization.

Your key duties include managing system updates, coordinating testing, and ensuring production readiness of the data that supports creation and maintenance of batch records. Additionally, you will deliver initial and secondary support to approximately 200 users across multiple legal entities, addressing IT incidents through the help desk.

  • Manage system updates and ensure timely deployment of new features and enhancements.
  • Deliver continuous support to users in an environment based on Sage ERP, Payroll, Upflow, Certify, Salesforce, and various other systems.
  • Collaborate with internal teams to assess maintenance updates and upgrades to the systems and participate in all testing and release to production of these changes to the platform.
  • Responsible for system management and delivery to assess new system capabilities and identify areas for improvement.

Key Requirements:

  • Bachelor's degree in Computer Science or related field preferred.
  • Sage Certification or Microsoft Certification is highly valued.
  • Minimum 5 years of experience in a similar role, preferably with development/integration of ERP systems and customized applications.
  • In-depth knowledge of SQL Server, Query Writing, Python, and .Net development.
  • Familiarity with Microsoft Development Platform and Crystal Reports.
  • Programming VBA macros and strong organizational skills.

This role requires a strong technical background and excellent problem-solving skills to analyze complex issues and develop effective solutions.

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