
Customer Success Advocate
13 hours ago
Job Title: Customer Success Advocate
About the Role:
We are seeking a highly motivated Customer Success Advocate to join our dynamic Voice Program team. As a key member of our customer-facing team, you will be responsible for engaging with customers, resolving inquiries, and delivering an exceptional customer experience.
Key Responsibilities:
- Handle inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, providing timely and accurate information.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Collaborate with other teams to address customer needs and improve processes.
- Keep accurate records of customer interactions and follow-ups.
- Identify opportunities for improvement and contribute to customer success initiatives.
Qualifications:
- Minimum 1 year of experience in a customer-facing role, preferably in a BPO or call center environment.
- Excellent communication and active listening skills.
- Ability to work in a fast-paced environment and handle high call volumes.
- Strong problem-solving skills and attention to detail.
- Familiarity with CRM systems is a plus.
- Positive attitude and a customer-first mindset.
Benefits:
- Competitive salary ranging from 60,000 to 100,000 PKR based on experience.
- Opportunities for career growth and advancement.
- Supportive work environment and training programs.
- Performance-based incentives and bonuses.
What We Offer:
A supportive work environment that fosters growth and development, along with competitive compensation and benefits.
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