Client Success Manager

2 weeks ago

Rawalpindi Cantonment, Pakistan Oxbridge Digital Full time

The Client Success Manager is responsible for providing financial, administrative, and data entry services in order to ensure effective, efficient, and accurate financial and administrative operations. Providing these services in an effective and efficient manner will ensure that A/P finances are accurate and up to date and that vendors and suppliers are paid within established time limits without any errors.

What you'll do as the Client Success Manager:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Client Success Manager- 3 (CSM-3) at Zones is a pivotal role that focuses on both the growth and retention of existing clients as well as the acquisition of new business. This senior position oversees the seamless orchestration of operations resources and the management of client accounts to ensure optimal service delivery and enhanced client satisfaction.

CSM3s have the highest level of Client Success experience with excellent business skills, Zones knowledge, communications, and account management capabilities. As CSM3, they provide dedicated support to Zones Field Account Executives, enabling them to focus on Field Sales activities and hunting.

As individual contributors, within the CSM organization, there are three levels of growth – CSM-1, CSM-2 & CSM3 with specific roles, responsibilities & goals assigned, focused towards providing 5-Star Customer Services.

The CSM-3 is responsible for the overall account health of a client. As such, managing key aspects of the customer relationship is critical. This role is highly "client-facing." This role performs account management activities, owns the day-to-day client-facing tasks, meetings, and communication which thereby allows AMs to focus their time on selling. To effectively execute, CSM-2s must understand their client's business, internal hierarchy, and requirements meticulously.

Key Responsibilities:

  • Developing existing clients.
  • Proactively developing existing clients by applying Zones' sales methodology, strategically planning, and executing development strategies.
  • Onboarding new clients in the designated sales region via digital tools.
  • Same-day lead follow-ups to convert MQLs into SQLs.
  • Staffing opportunity coordination between Client and Partner.
  • Back-Up AM Coverage: Providing coverage for a variety of clients in the Sales region/division, depending on need, by expanding and nurturing relationships with key Client stakeholders, influencers, and decision-makers.
  • Coordinate with the PK CSM-1 team for any burst help needed.
  • Client Relationship Management: Own day-to-day client relationships on supported accounts, allowing Sales to focus on strategic matters. Understand client business, hierarchy, and needs to contribute meaningfully in meetings and step in as needed.
  • Pricing Program Management: Partner with OEMs and PPM to maintain client pricing programs, ensuring consistent and accurate pricing. Regularly update knowledge bases and SOPs to keep information current.
  • Inventory Management: Manage run-rate inventory, forecast meetings, and ensure stock standards are met without excess Zones-owned stock. Coordinate closely with Demand Planning for inventory stocking needs.
  • Returns Management: Oversee the full returns lifecycle, ensuring compliance with Zones' return policies. Advocate for Customer-Owned Product (COP) returns when possible to reduce client invoicing.
  • Escalation Management: Act as the first point of contact for client escalations, providing solutions and escalating to leadership as necessary. Maintain a clear escalation plan and document processes with clients.
  • Task and Mail Management: Oversee task timelines and manage communications through internal and external emails. Maintain an up-to-date Issue Log for management review.
  • Back-Up Account Management: Ensure up-to-date SOPs and Knowledge Base Articles for supported accounts, providing comprehensive order placement documentation.

Additional Responsibilities:

  • Drive client adoption of Zones digital platforms and processes.
  • Assess internal operations, propose process improvements, and manage customer service experiences.
  • Coordinate with internal teams on deployments, inventory, and delivery standards.
  • Conduct operational business reviews with Account Managers and clients.
  • Ensure all account documentation is accurate and up to date.

What you will bring to the team:

Education/Certification: Bachelor's degree minimum.

Certificates/Licenses: N/A

Required Experience:

  • 5+ years of Order Management, Customer Service.
  • Familiarity with order fulfillment, corporate purchasing.
  • Attention to detail and accurate results.
  • Ability to work independently.
  • Excellent verbal and written communication skills.
  • Experience in handling a high volume of inbound inquiries.
  • "5-Star" customer focus.

Zones offers a comprehensive Benefits package. Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouses, and children, life insurance, voluntary pension fund scheme, EOBI, and on-the-house free quality food, gym, and much more. We embrace equal employment opportunities, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

Job timings: 9:00 PM to 6:00 AM (Pk time)

#J-18808-Ljbffr

  • Client Relationship Manager

    1 week ago

    Rawalpindi Cantonment, Pakistan IPLEX Full time

    We are looking for an experienced Assistant Project Manager to join our technical team at IPLEX, where you will be responsible for managing complex projects and driving results.Key Responsibilities:Lead cross-functional teams to deliver high-quality projects that meet client expectations.Develop and implement effective project plans, ensuring timely...

  • Client Relationship Manager

    1 week ago

    Rawalpindi Cantonment, Pakistan NAUSAL Full time

    Nausal, a leading executive services firm, is seeking a skilled Client Relationship Manager to join its Islamabad office. In this role, you will be responsible for building and maintaining strong relationships with clients, identifying new business opportunities, and driving revenue growth.Job SpecificationsFluent English speaker with excellent communication...

  • Client Acquisition Manager

    3 days ago

    Rawalpindi Cantonment, Pakistan Hexler Tech Full time

    We're looking for a highly motivated business development associate to join our team. In this role, you'll be responsible for identifying and pursuing new business opportunities, developing relationships with key clients, and contributing to the company's overall success.Key Responsibilities:Research and identify potential clients and business...

  • Client Relationship Manager

    3 days ago

    Rawalpindi Cantonment, Pakistan The Communitech Full time

    Job Description:The Communitech requires a highly motivated Client Relationship Manager to handle client relationships and provide exceptional support. As a Client Support Officer, your key responsibilities will include ensuring customer satisfaction, responding to queries, and communicating with other departments.Main Responsibilities:Develop and maintain...

  • Client Engagement Manager

    1 week ago

    Rawalpindi Cantonment, Pakistan Amigos Engineering Services Full time

    About Amigos Engineering Services:">We're a dynamic construction company that values innovation, teamwork, and excellence.">Job Overview:">This role involves working closely with clients to identify new business opportunities and converting them into sales.">Responsibilities:">">Identify and pursue new business opportunities through research and...

  • Customer Success Associate

    1 week ago

    Rawalpindi Cantonment, Pakistan Unicorn sourcing Full time

    Unicorn Sourcing requires a talented Sales Specialist to drive business growth and expansion.The ideal candidate will have a proven track record of success in sales-related roles and the ability to think strategically.Experience in sales and sales managementAbility to analyze data and make informed decisions

  • Client Acquisition Manager

    1 week ago

    Rawalpindi Cantonment, Pakistan RockSteady Software Full time

    The ideal candidate for this role will have a deep understanding of the IT industry and be able to identify new business opportunities that align with RockSteady Software's strategic goals.Responsibilities will include developing sales strategies, building relationships with key decision-makers, and identifying new business opportunities.Requirements5+ years...

  • Client Support Executive

    2 weeks ago

    Rawalpindi Cantonment, Pakistan The Communitech Full time

    Role DescriptionThis is a full-time on-site role located in Rawalpindi. As a Client Support Officer, your main task will be to ensure customer satisfaction by interacting with clients, responding to their queries, providing relevant information, and communicating with other departments to resolve issues. You will also handle administrative obligations,...

  • Client Support Liaison

    5 days ago

    Rawalpindi Cantonment, Pakistan Quattris IT Services Full time

    We are seeking a Client Support Liaison to join our team at Quattris IT Services. In this role, you will be responsible for ensuring that all client service requests are met efficiently and effectively.Your primary responsibilities will include monitoring and managing mailboxes related to service calls, meeting client service requests, and understanding the...

  • International Client Relations Director

    1 week ago

    Rawalpindi Cantonment, Pakistan (HR) iPLEX Full time

    About International Client RelationsWe are seeking a highly skilled International Client Relations Director to join our team at (HR) iPLEX. As a key member of our organization, you will play a crucial role in managing international client relationships and driving business growth.Your primary responsibilities will include communicating with clients across...

  • Head of Client Acquisition

    4 days ago

    Rawalpindi Cantonment, Pakistan Mob Inspire Full time

    Drive Business Growth with UsWe are seeking a skilled Enterprise Development Manager to join our team at Mob Inspire. As a key member of our business development team, you will be responsible for driving business growth and expansion. Your primary focus will be on identifying and pursuing new business opportunities, building strong client relationships, and...

  • Client Relation Associate

    2 weeks ago

    Rawalpindi Cantonment, Pakistan Meds Nexus Private Limited Full time

    Meds Nexus are looking for Client Relation Associate to join our fun, fast-paced, growing team and take full responsibility for generating leads and sales. The ideal candidate should be proficient in English communication skills for our Pre-Sales department. This is a salary + commission-based role.Responsibilities:Calling clients and potential customers to...

  • High-Touch Client Acquisition Expert

    7 days ago

    Rawalpindi Cantonment, Pakistan Zee Software Full time

    We are seeking a highly motivated Business Development Manager to join our team at Zee Software. This is a fantastic opportunity to build your career and contribute to the growth of our organization.About the OpportunityThis is a full-time position based in Rawalpindi, where you will be responsible for developing business relationships, creating sales...

  • Client Relations Director

    13 hours ago

    Rawalpindi Cantonment, Pakistan One2One Communications Full time

    Requirements and QualificationsTo be successful in this role, you will need excellent leadership and communication skills. You should have a strong understanding of telemarketing principles and practices, as well as experience in managing and directing teams.You will also need to be able to analyze data and make informed decisions about how to improve...

  • Technical Operations Manager

    1 week ago

    Rawalpindi Cantonment, Pakistan IPLEX Full time

    We are seeking a skilled Assistant Project Manager to join our technical team at IPLEX, where you will play a key role in delivering high-quality projects to our clients.Responsibilities:Manage project resources, including developers, designers, and other team members, to ensure successful project delivery.Collaborate with clients and internal stakeholders...

  • Customer Success Strategist

    6 days ago

    Rawalpindi Cantonment, Pakistan J Telemarketing Full time

    Role OverviewThis is a full-time, on-site role located in Rawalpindi for a Sales Trainer. The Sales Trainer will be responsible for designing and delivering sales training programs, conducting workshops, and providing one-on-one coaching sessions.The role requires close collaboration with the sales management team to ensure alignment with overall sales...

  • Client Sales Specialist

    2 weeks ago

    Rawalpindi Cantonment, Pakistan Medsnexus Full time

    Job DescriptionMeds Nexus is looking for a Sr. Client Relation Specialist. An individual should be proficient in English communication (verbal and written) skills for our Pre-Sales department. This is a salary + commission-based role.Responsibilities:Answering inbound & outbound sales calls, emails, and text messages.Scheduling Meetings, reminders, and...

  • International Business Manager

    22 hours ago

    Rawalpindi Cantonment, Pakistan Golden Era Enterprises Full time

    Our CompanyGolden Era Enterprises is a leading company in the telecommunications industry, committed to providing innovative solutions to our customers.We are looking for a talented Sales Manager to join our team, who will be responsible for driving sales growth and improving customer satisfaction.The successful candidate will have a proven track record of...

  • Client Services Representative

    12 hours ago

    Rawalpindi Cantonment, Pakistan Next Wave Full time

    About the PositionWe're seeking a highly motivated Customer Support Representative to join our team at Next Wave. As a key member of our customer success team, you'll be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesProvide proactive customer support via phone, email, or chat.Analyze customer...

  • Management and Administrative Assistant

    13 hours ago

    Rawalpindi Cantonment, Pakistan Ara Full time

    Job Overview:Ara is seeking an experienced Admin Manager/Manager Operations to join our team. The successful candidate will be responsible for coordinating day-to-day meetings, updating client file records, managing the filing, storage, and security of documents, and overseeing accounts payable and accounts receivable systems.Key Responsibilities:Coordinate...