
Service Delivery Lead
6 days ago
About the Position:In this Service Excellence Manager role, you will oversee the resolution of customer complaints, focusing on delivering exceptional service experiences. Key responsibilities include reviewing case trends, analyzing data, and developing process improvements to reduce complaints. You will collaborate with teams to meet customer needs and drive business outcomes.
Key Responsibilities:
- Reviewing case data to identify opportunities for improvement.
- Generating insights from data analysis to inform process changes.
- Collaborating with teams to ensure customer needs are met.
- Implementing root cause analysis to address complaint drivers.
- Communicating regularly with stakeholders on complaint performance.
- Developing and executing efficient complaint resolution processes.
- Managing team tasks with clear objectives.
- Coaching and mentoring team members to drive performance.
- Ensuring customer-centric solutions through collaboration.
- Identifying employee learning opportunities.
- 2 years of experience in a similar role.
- Excellent understanding of service excellence principles.
- Proven ability to embed process improvements.
- Advanced analytical and Excel skills.
- Self-motivated and results-driven individual.
- Strong attention to detail.
-
Service Delivery Manager
6 days ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob Summary:We are looking for an experienced Service Delivery Manager who can manage customer interactions, identify trends in customer inquiries, and provide feedback to improve products and services.This role requires a professional with excellent written and verbal communication skills, strong attention to detail, and the ability to adapt to changing...
-
Service Delivery Expert
6 days ago
Rawalpindi Cantonment, Pakistan beBee Careers Full time**Customer Service Representative Job Description:**We are looking for a highly motivated and results-driven Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.**Responsibilities:**Respond to customer inquiries and resolve issues in a timely...
-
Project Delivery Specialist
6 days ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeSoftware Development Project Manager PositionWe are seeking a skilled Project Delivery Manager to oversee the entire lifecycle of software development projects, from planning to delivery.About the JobDevelop and implement project plans to ensure successful project delivery.Liaise with clients to understand project requirements and deliverables.Lead a team of...
-
Delivery Lead
1 day ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeProject Manager Job DescriptionWe are looking for a skilled Project Manager to oversee the delivery of projects and ensure they meet their objectives.Key RequirementsMaster's degree in Project Management or a related field.Strong analytical and project management skills, with the ability to analyze complex problems and develop effective solutions.Excellent...
-
Assistant Manager, Account Management
2 weeks ago
Rawalpindi Cantonment, Pakistan Delivery Hero SE Full timeCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Service Delivery Expert
6 days ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeKey Responsibilities:This role requires excellent communication and problem-solving skills. The ideal candidate will be able to work effectively in a team environment, maintaining accurate records and providing high-quality service to customers.
-
IT Services Business Manager
6 days ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeKey ResponsibilitiesThe successful applicant will manage outsourced IT services, ensuring quality requirements are met. They will also promote existing businesses, lead teams, and develop project improvement processes.Develop effective delivery plans for outsourced IT servicesPromote existing businesses with given teamsReview and develop project improvement...
-
Director of IT Services
1 day ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeKey ResponsibilitiesThis role involves managing and maintaining an effective delivery of all outsourced IT services to ensure requirements and quality are met. The successful candidate will be responsible for:Devising and administering business workflow.Formulating business roadmaps and spearheading IT initiatives.Promoting our business with the given team,...
-
IT Service Delivery Manager
2 weeks ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob Title: Infrastructure EngineerAbout the RoleWe are looking for a highly motivated and organized ServiceDesk Administrator to join our team in Islamabad. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.Key ResponsibilitiesHandle customer inquiries and provide...
-
Customer Service Manager
5 days ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeWe are seeking a skilled Customer Service Manager to lead our call center team.You will be responsible for delivering exceptional customer service and ensuring that team members meet performance targets. As a customer service manager, you will provide coaching and training to team members, and work closely with other departments to resolve customer...