Operational Excellence Specialist

1 day ago

Hyderabad City Taluka, Pakistan beBeeSupport Full time $40,000 - $80,000

We are seeking a highly skilled Support Specialist to join our team. This role will involve providing exceptional assistance to customers via phone and email, as well as defining support processes and working with our team to develop and scale the Technical Support function.

Key Responsibilities:
  • Provide bilingual French & English Email, Chat and Voice Support - Answer inbound inquiries coming through our support hotline, live chat feature or support email address during Pacific Standard Time business hours
  • Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
  • System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale
Requirements:
  • Bilingual: Native speaker in French and English (US)
  • Skilled in written communication (both French and English)
  • Natural instinct to empathize with users
  • Strong analytical skills
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Comfortable with rotational shifts

Motive empowers its users with innovative tools to make their work safer, more productive, and profitable. Our platform offers complete visibility and control, reducing manual workloads by automating and simplifying tasks. We serve over 100,000 customers across various industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

This role is part of a larger effort to provide world-class assistance to our customers. You will have the opportunity to contribute to the development of our support processes and help shape the direction of our Technical Support function.

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