Service Delivery Lead

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description

We are looking for a highly skilled and experienced Service Manager to join our team. As a key member of our organization, you will be responsible for ensuring the highest level of quality service delivery across all operations.

Your primary focus will be on reducing repeat repairs and responses to customers and dealers, while also monitoring and controlling operational expenditure to ensure it remains within allocated limits.

You will coordinate with Visit Authorized Service Centers (ASC) on a regular basis to monitor performance and provide guidance to improve service quality levels. Additionally, you will ensure timely reporting and feedback to our headquarters on critical issues.

To achieve these objectives, you will need to ensure the availability of spare parts and maintain sufficient stock according to market requirements. This includes raising timely demands to arrange spare parts from our headquarters and local purchase.

You will also be responsible for ensuring that all requirements of the ISO9000 Quality Management System are fulfilled and work is carried out in accordance with defined standards.

Furthermore, you will educate and train service staff to effectively perform their responsibilities and recommend sales returns based on technical reasons.



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