Compliance Officer

1 day ago


Rawalpindi Cantonment, Pakistan Allure Digital Full time

We are seeking a detail-oriented Quality Assurance Executive to ensure the quality of our outbound calls meets the highest standards.

Job Description:
  • Monitor and evaluate outbound calls to ensure adherence to company policies and industry regulations.
  • Develop and implement QA procedures to assess call quality, script adherence, customer engagement, and sales effectiveness.
Main Responsibilities:
  1. Provide constructive feedback and coaching to agents to improve their communication, objection handling, and sales techniques.
  2. Collaborate with team leads and trainers to design and conduct training sessions based on QA findings.
  3. Maintain accurate records of call evaluations and prepare reports on agent performance and call center trends.
  4. Evaluate and refine QA policies to adapt to business needs and industry changes.
Requirements:
  • Minimum 2 years of experience in a Quality Assurance role in a call center, preferably in an outbound sales or lead generation environment.
  • Strong communication and coaching skills to provide feedback to agents.
  • Familiarity with call monitoring software, CRM systems, and QA reporting tools.
  • Excellent analytical skills to identify trends and provide insights to improve performance.


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