Customer Engagement Supervisor

4 days ago


Lahore, Punjab, Pakistan AlphaX Telemarketing Full time
Job Description:

AlphaX Telemarketing LLC is a leading provider of innovative telemarketing solutions. We are currently seeking a Night Floor Manager who will oversee the day-to-day operations during night shifts, manage a team of telemarketers, and ensure compliance with company policies and industry regulations.


Responsibilities:
  1. Supervise and coordinate day-to-day operations during night shifts to ensure seamless execution.
  2. Manage and lead a team of telemarketers to achieve productivity and performance goals.
  3. Monitor calls and provide feedback for performance improvement.
  4. Prepare shift reports and communicate with management.

Requirements:
  1. Strong leadership and team management abilities.
  2. Excellent communication and interpersonal skills.
  3. Familiarity with telemarketing processes.
  4. Problem-solving aptitude and ability to work under pressure.
  5. Proficiency in MS Office.

Benefits: Incentive bonus and career growth opportunities


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