Business Process Improvement Manager

2 days ago


Islamabad, Islamabad, Pakistan iGate Full time
Job Overview

iGate is looking for an experienced Business Process Improvement Manager to join our team. As a Business Process Improvement Manager, you will play a critical role in improving business processes and enhancing customer engagement. Your primary responsibility will be to analyze current processes, identify areas for improvement, and implement changes that increase efficiency and effectiveness.

Your key responsibilities will include monitoring inbound sales leads to ensure proper handling and response time. You will also evaluate the quality of inbound lead engagement and provide feedback for improvement. You will conduct coaching sessions with sales representatives based on findings from call, email, and chat evaluations.

You will be responsible for conducting regular account audits to ensure accurate and up-to-date information is maintained. You will also perform ad-hoc audits as needed to ensure consistency across the team. Additionally, you will conduct marketing campaign performance audits to assess overall effectiveness and identify areas for improvement.

The successful candidate will have a Bachelor's degree or equivalent, experience in B2B sales environments, and proven experience in sales and quality assurance. They will also have knowledge of and experience with quality assurance metrics, familiarity with call, email, and chat platforms, and proficiency in using data analytics tools.

The salary package includes fuel allowance, medical insurance, free lunch facility, gym membership, participatory fund, market competitive salary, sales commissions, learning and challenging work environment, amazing work culture, paid time off, group life insurance, and gratuity.

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