Mobile Game Live Operations Specialist

Mobile Game Live Operations Specialist

We are looking for an experienced Mobile Game Live Operations Specialist to join our live operations team. The ideal candidate will have a proven track record of successfully managing live operations and developing for mobile games, especially within free-to-play models.

As a key member of our live operations team, you will be responsible for overseeing the ongoing performance and evolution of our portfolio of existing mobile games. Your primary focus will be on leading cross-functional teams to optimize player engagement, retention, and monetization through regular content updates, events, and promotions.

Key Responsibilities:

• Project planning efforts for live operations, including defining objectives, scope, timelines, and resource requirements in collaboration with a Lead Producer.
• Organize and facilitate sprint planning sessions, daily stand-ups, and retrospective meetings to ensure smooth workflow and effective collaboration.
• Work closely with the development team to prioritize tasks and manage the backlog, ensuring alignment with live operations goals and product vision.
• Adapt project plans and sprint priorities based on real-time game performance, player feedback, and business needs.

Live Operations Management

• Plan, coordinate, and execute live events, content updates, and promotions to drive player engagement and maximize revenue.
• Develop and maintain a comprehensive live operations calendar, ensuring a steady flow of new content and features.
• Monitor in-game activity and player feedback to proactively address issues and identify opportunities for enhancement.

KPI Monitoring & Analysis

• Track and analyze key performance indicators (KPIs), such as DAU, MAU, ARPDAU, and retention rates, to assess the health and performance of each game in the portfolio.
• Utilize data analytics tools to generate insights and reports that guide decision-making and strategy adjustments.
• Implement A/B testing and other data-driven experiments to optimize gameplay, features, and monetization strategies.

Stability & Performance Assurance

• Ensure the stability and performance of live updates by coordinating closely with QA and technical teams.
• Establish processes for rapid response and resolution of live operational issues to minimize downtime and player disruption.

Cross-Functional Collaboration

• Collaborate with design, development, marketing, and community teams to ensure alignment on live operations goals and seamless execution.
• Coordinate with customer support teams to manage and respond to player issues and feedback efficiently.
• Partner with the user acquisition and retention teams to support initiatives that drive player growth and engagement.

App management on Google Play and App Store

• Oversee and manage app deployments on various app stores.
• Create and configure in-app product identifiers (IDs) for seamless integration.
• Maintain and manage app-related data and information across app store platforms.

Risk & Crisis Management

• Identify potential risks in live operations planning and develop contingency plans to mitigate them.
• Lead the response to live issues, such as outages or game-breaking bugs, to restore stability and player confidence quickly.

Qualifications

• Minimum 3 years of experience in game production or live operations.
• Proven experience managing live operations and development for mobile games, especially within free-to-play models.

Skills

• Strong analytical skills with experience in data-driven decision-making and KPI analysis.
• Excellent project management abilities, including the capability to prioritize and manage multiple projects in a fast-paced environment.
• Exceptional communication and leadership skills, with the ability to motivate and collaborate effectively across diverse teams.

Knowledge

• Deep understanding of live service best practices, player lifecycle management, and monetization strategies.
• Proficiency with analytics tools (e.g., Google Analytics, Mixpanel, Tableau) and project management software (e.g., JIRA, Confluence).
• Technical knowledge of mobile game development processes, server architecture, and live operations tools.

Education

• Bachelor's degree in Game Design, Business, Analytics, or a related field (or equivalent experience).