End-to-End Order Process Manager

1 week ago

Lahore, Punjab, Pakistan beBeeOrder Full time 6,000,000 - 7,500,000

We are currently seeking a highly skilled and detail-focused Order Management Specialist to join our organization. The ideal candidate will be responsible for overseeing the entire order processing lifecycle, ensuring seamless fulfillment and exceptional customer satisfaction.

Job Description:

The selected individual will be responsible for managing all aspects of order processing, from placement to final delivery. This includes monitoring order status, coordinating with couriers to resolve delays or issues, tracking orders, updating customers, and handling complaints efficiently.

Key Responsibilities:
  • Manage the end-to-end order process, ensuring timely order processing, shipment, and fulfillment.
  • Coordinate with couriers to resolve any delays or issues related to order shipping.
  • Monitor and track order status, update customers accordingly, and handle customer complaints in an efficient manner.
  • Maintain accurate records of orders, cancellations, and returns.
Required Skills and Qualifications:
  • E-commerce order management experience is highly preferred.
  • Proficiency in MS Excel, Google Sheets, and order software is essential.
  • Ability to multitask in a fast-paced environment and work under pressure.
  • Strong problem-solving skills and attention to detail are crucial for this role.
  • Candidate should have excellent communication and interpersonal skills.
Benefits:
  • This is an exciting opportunity to be part of a growing e-commerce company with high career potential.
  • You will enjoy a collaborative and innovative work environment.
  • A competitive salary package and performance-based incentives are available.
  • Ongoing training and development opportunities to enhance your skills.
What You Will Gain:
  • A fulfilling role that offers growth and development opportunities.
  • The chance to work with a talented team of professionals.
  • The opportunity to make a positive impact on our customers' experience.

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