IT Service Delivery Specialist

About the opportunityThe pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring...

Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

Job Title: Service Level CoordinatorDescription:As a Service Level Coordinator, you will play a vital role in managing service level agreements (SLAs) and ensuring the consistent delivery of high-quality IT services to our customers. This position involves close collaboration with both internal teams and external partners to monitor and report on service...

Job ResponsibilitiesThis role involves executing the customer contract, ensuring customer satisfaction, and promoting revenue generation and profitability.Main ResponsibilitiesManage the customer relationship for all business-as-usual activities, including incoming requests and enquiries.Coordinate contract execution with relevant stakeholders to ensure...

About the Role:We are seeking an O2C Service Delivery Specialist to manage and drive operations across the Pakistan market-region. This role will be based in Karachi, Pakistan, and involves overseeing the efficient execution, monitoring, and reporting of billing processes.Key Responsibilities:Lead a team responsible for managing billing processes across...

The Service Delivery Coordinator plays a critical role in ensuring seamless delivery of services to clients. This involves coordinating with cross-functional teams, managing service level agreements (SLAs), and providing exceptional customer service. As a Service Delivery Coordinator, you will be responsible for monitoring client satisfaction, resolving...

**About the Role:**We are looking for a skilled Service Delivery Expert to join our team. As a Service Delivery Expert, you will be responsible for delivering exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.**Key Responsibilities:**Provide excellent customer service and respond to customer...

**Job Title:** Service Delivery ExpertWe are seeking a skilled Service Delivery Expert to join our customer support team. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.**Responsibilities:Provide customer service and support via phone, email, and other communication channels.Analyze...

Job Description:The role of a Service Delivery Manager is to oversee the efficient execution, monitoring, and reporting of billing processes across Pakistan. This involves ensuring vendors and restaurants are paid accurately and on time, in line with Service Level Agreements (SLAs) or contractual terms.Key Responsibilities:Lead a team responsible for...