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Service Delivery Specialist

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time
Job Responsibilities

This role involves executing the customer contract, ensuring customer satisfaction, and promoting revenue generation and profitability.

Main Responsibilities
  1. Manage the customer relationship for all business-as-usual activities, including incoming requests and enquiries.
  2. Coordinate contract execution with relevant stakeholders to ensure customer satisfaction.
  3. Oversee the sales order process for customer orders, including stock management, quoting, and invoicing.
  4. Ensure regulatory compliance for customers and internal processes.
  5. Resolve customer queries and complaints efficiently.
  6. Support account managers in contract delivery.
  7. Support internal teams in service delivery.
  8. Manage customer accounts with minimal support.
  9. Handle customer service inquiries and issues directly and effectively.
  10. Utilize internal tools and systems.
  11. Analyze information, troubleshoot, and provide recommendations.
  12. Prepare and present customer reports and presentations.
  13. Familiarize yourself with our organization, products, and services.
  14. Lead, coach, and mentor junior colleagues.
  15. Evaluate customer needs and suggest alternative products, services, or solutions.
  16. Promote products or services.
  17. Capture customer retention and growth trends.
Additional Requirements

You should be prepared to work in a fast-paced environment and adapt to new situations.