Service Delivery Manager

Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

About the opportunityThe pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring...

Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

Role OverviewThis position requires a highly motivated individual to lead the Order to Cash (O2C) Service Delivery team in Pakistan. The successful candidate will be responsible for managing billing processes, ensuring Service Level Agreements (SLAs) are consistently met, and driving operational excellence through standardization and automation...

The Service Delivery Coordinator plays a critical role in ensuring seamless delivery of services to clients. This involves coordinating with cross-functional teams, managing service level agreements (SLAs), and providing exceptional customer service. As a Service Delivery Coordinator, you will be responsible for monitoring client satisfaction, resolving...

Operations Management RoleWe are seeking an experienced Call Centre Manager to join our team in Karachi. The successful candidate will have a strong background in operations management and customer service, with excellent leadership and communication skills.Key ResponsibilitiesManage the day-to-day operations of the call centre.Lead and develop a...

About the RoleThis Service Delivery Specialist position requires a detail-oriented individual who can perform end-to-end orchestration across all processes and services managed by IMO. The successful candidate will engage clients throughout the process, ensuring seamless delivery and exceptional client experience.A key responsibility of this role is to...

About This RoleThis Service Delivery Specialist position requires a candidate who can effectively manage multiple customer accounts, prioritize tasks, and maintain excellent communication with internal stakeholders.Main Responsibilities:Manage customer relationships and deliver exceptional service through prompt issue resolution and proactive...

Job ResponsibilitiesThis role involves executing the customer contract, ensuring customer satisfaction, and promoting revenue generation and profitability.Main ResponsibilitiesManage the customer relationship for all business-as-usual activities, including incoming requests and enquiries.Coordinate contract execution with relevant stakeholders to ensure...

Job Overview:We are seeking a talented professional to lead our consumer services delivery team.The successful candidate will have a strong background in consumer services, excellent leadership skills, and the ability to drive business growth through process improvements.Main Responsibilities:Lead consumer services delivery teamDevelop and implement process...