Customer Support Specialist

2 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

Deliver exceptional customer care through voice and chat platforms, prioritizing customer satisfaction.

Key Responsibilities:
  • Support customers via inbound calls, chat, and email, ensuring their issues are resolved efficiently.
  • Troubleshoot complex issues and find quick resolutions to maintain a positive customer experience.
  • Personalize interactions to build strong relationships with clients.
  • Work closely with colleagues to enhance the overall customer experience.
  • Offer constructive feedback to refine service quality.
Requirements:
  • A minimum of 1 year of experience in customer support or a similar role.
  • Strong written and verbal communication skills are essential.
  • Familiarity with tools like Zendesk or Freshdesk is preferred.
  • Proficient in Excel or Google Sheets and able to work with eCommerce and CRM systems.
  • Must remain calm under pressure and adapt to new situations quickly.
Tech Requirements:
  • A personal PC or laptop with a minimum i5 processor and a stable internet connection with at least 15 Mbps upload and download speeds.
Benefits:
  • A competitive hourly rate with annual increases.
  • A comprehensive benefits package includes health and dental coverage.
  • Adequate paid time off to recharge and relax.
  • Eligibility for performance bonuses based on individual performance.
  • A permanent work-from-home setup allowing for flexibility and comfort.


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