
Luxury Customer Service Specialist
1 week ago
As a Sales Associate, you will be the face of our brand, engaging directly with customers through virtual consultations, live chats, and calls. Your role is to deliver a luxurious shopping experience while building long-term customer relationships.
About the Role
The key responsibilities include:
- Providing personalized sales support to customers via phone, live chat, and email
- Converting inquiries into purchases by understanding customer needs and recommending the right products
- Building rapport with clients to ensure repeat business and referrals
- Maintaining up-to-date knowledge of product collections and brand story
- Tracking and following up on leads in a timely and professional manner
- Meeting or exceeding monthly sales targets and KPIs
- Supporting virtual events or campaigns when needed
Requirements
To succeed in this role, you must possess:
- Native-level fluency in spoken and written English (mandatory)
- Minimum 2 years of experience in sales, retail, or luxury customer service (jewelry or fashion preferred)
- Exceptional communication and storytelling skills
- Ability to work independently in a fast-paced remote environment
- Tech-savvy and comfortable using CRM systems, email, and chat platforms
- Flexible schedule to support customers across various time zones
Preferred Qualifications
Prior experience in luxury retail or premium e-commerce, remote/virtual selling techniques, and strong understanding of jewelry materials and design (training provided) are highly valued.
What We Offer
You will have the opportunity to work with international clients and companies, enjoy performance-based growth and incentives, and benefit from a professional, remote-first culture with ongoing support from internal teams.
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