Collections Operations Specialist

5 days ago

Hyderabad City Taluka, Pakistan beBeeCollector Full time $65,000 - $85,000
About This Role

Our organization empowers individuals responsible for physical operations with innovative tools to enhance work safety, productivity, and profitability.

The platform provides a unified system for managing drivers, vehicles, equipment, and fleet-related expenses, offering industry-leading AI capabilities that reduce manual workloads by automating and simplifying tasks.

With over 100,000 customers across various industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector, we serve Fortune 500 enterprises and small businesses alike.

A termed collector is a specialized professional dedicated to recovering overdue invoices through analytical tool utilization, precise communication strategies, and adherence to defined processes and performance metrics.

Key Responsibilities

Account Management:

  • Monitor termed accounts and assess collection efforts.
  • Review customer credits, debits, payment history, and execute follow-ups as necessary.

Dispute Resolution:

  • Handle inquiries and disputes from clients regarding collections.
  • Collaborate with internal departments to resolve issues efficiently.

Reporting:

  • Generate reports tracking collections' performance and payment trends.
  • Analyze data to identify areas for improvement in collection strategies.

Communication:

  • Maintain clear communication with clients to ensure understanding of payment terms and conditions.
  • Document all communications and collection efforts in the system accurately.

Regulatory Compliance:

  • Ensure compliance with internal policies and external regulations regarding collections.
  • Participate in regular audits and implement feedback for process improvements.
Requirements
  • 2-4 years of experience in a customer-facing role related to collections (SaaS collections and Quote-to-Cash experience advantageous).
  • Proven ability to work independently and adapt in a fast-paced environment.
  • Capable of working effectively with minimal supervision.
  • Takes ownership of tasks and responsibilities with a strong sense of accountability.
  • Detail-oriented with a natural inclination towards responsibility.
  • Quick learner able to grasp new concepts swiftly.
  • Strong communication skills, both written and verbal.
  • High level of attention to detail.
  • Comfortable working under pressure and meeting strict deadlines; adaptable.
  • Able to thrive in ambiguous situations, solve problems, and think independently.
  • Proficient in Excel and Google Sheets.
  • Demonstrates empathy towards customers.
  • Open to feedback, eager to learn, and committed to continuous improvement.
  • Capable of identifying larger issues and proposing improvements.
  • Resilient in handling workplace pressures, whether remote or office-based.
  • Familiarity with Zuora/Salesforce/Collections software.
  • A Bachelor's degree (BA/BS), with a specialization in accounting or finance, is a plus.

We value diversity and inclusion, and we are an equal opportunity employer welcoming people of different backgrounds, experiences, abilities, and perspectives.

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