Help Desk Specialist

1 day ago

Hyderabad City Taluka, Pakistan beBeeSupport Full time 610,977 - 1,145,955
Job Summary

Motive's mission is to empower individuals who manage physical operations with innovative tools, making their work safer, more productive, and profitable.

The platform offers unparalleled visibility and control, significantly reducing manual workloads by automating and simplifying tasks.

We are seeking a skilled Technical Support Specialist to serve as the primary point of contact for issues and questions about Motive.

  • Email, Chat, and Voice Support: Respond to inbound inquiries received through Motive's support hotline, live chat feature, or support address during business hours in Pacific Standard Time.
  • Customer Service Analysis: Collect customer support requests and bugs, then relay findings to the product and engineering teams to address these issues.
  • System Evaluation: Assess our existing tools and collaborate with engineering to develop tools that enable this function to scale.
Requirements
  • Natural ability to empathize with users.
  • Strong analytical skills.
  • Excellent verbal and written communication skills.
  • Native or bilingual spoken and written English proficiency.
  • Comfortable with rotational shifts.

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