
Help Desk Associate
3 days ago
We are seeking an experienced Customer Support Executive to join our team at Ivoke Interactive Digital Agency.
In this role, you will be responsible for managing customer interactions, resolving issues, and promoting new services and opportunities. The ideal candidate will have strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Responsibilities and Requirements- Manage customer inquiries and issues through phone calls, email, or other communication channels.
- Develop and implement effective strategies to resolve customer complaints and issues.
- Collaborate with the sales team to promote new services and opportunities.
- Bachelor's degree in any field from a recognized institution.
- At least one year of experience in a similar customer support role, with a proven track record of delivering excellent service.
- Basic computer skills, including proficiency in Microsoft Office applications.
The successful candidate will be a proactive and results-driven individual with a passion for delivering exceptional customer experiences.
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