Professional Client Manager

3 days ago

Lahore, Punjab, Pakistan beBeeCustomerSuccess Full time 4,500,000 - 8,500,000
Job Title: Customer Success SpecialistWe are seeking a seasoned and proactive customer success professional to oversee daily operations and team management with a focus on achieving operational excellence, customer satisfaction, and cost-efficiency.This role involves ensuring optimal use of technology and maintaining a productive, well-coordinated workforce.The ideal candidate will be highly organized, dependable, and results-oriented, with a strong capacity for real-time problem-solving and strategic thinking.You should be capable of seeing both immediate needs and the broader organizational goals while upholding exceptional communication and customer service standards.Key Responsibilities:
  • Establishing strong, positive relationships with clients, acting as a primary point of contact, and advocating for their needs to ensure value addition.
  • Oversight of the customer's project lifecycle to ensure timely and quality delivery, guiding them through the initial setup and training process, and ensuring they understand how to use the product effectively and achieve their goals.
  • Proactive identification of potential issues or challenges customers may face and working with internal teams to resolve them, ensuring the customers feel valued and satisfied.
  • Collection of customer feedback on the ongoing or delivered services and resources allocated to their projects and sharing this feedback with relevant teams to drive improvements.
  • Identification of opportunities to expand the customer relationship by offering additional products or services that align with their needs, ensuring that they are satisfied with their existing services.
  • Tracking of customer health and success metrics to understand their overall satisfaction and identify areas for improvement.
Requirements:
  • A minimum of 2 years' experience in a client management or supervisory role within a call center (inbound/outbound).
  • A strong understanding of customer service KPIs and performance evaluation.
  • Experience in reporting, budgeting, and basic financial analysis (cost-benefit, ROI).
  • Proficiency in MS Office and relevant call center systems/software.
  • Excellent communication, interpersonal, and leadership skills.
  • An organized and analytical approach with a problem-solving mindset.
  • A positive, patient, and empathetic approach to client relations.
  • A bachelor's degree in a relevant field is preferred.
  • Certification in Customer Success Management is a plus.

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