Client Relationship Manager

3 days ago

Lahore, Punjab, Pakistan beBeeClientService Full time 900,000 - 1,500,000

At the core of our business, we strive to provide exceptional client experiences that set us apart from others.

We are seeking a highly skilled professional who can foster positive client relationships, manage inquiries efficiently, and ensure timely resolution of customer complaints.

The ideal candidate will have extensive experience in client-facing roles and possess a strong understanding of what it takes to deliver outstanding service.

Job Specification
  • Client Service Excellence: Provide a positive and professional client service experience at all times.
  • Inquiry Management: Manage client inquiries via phone, email, or online platforms.
  • Complaint Resolution: Direct client complaints or complex queries to relevant departments in a timely manner.
  • Technical Assistance: Provide expert technical assistance on products and services.
  • Critical Issue Escalation: Expedite serious issues to management for prompt resolution.
  • Relationship Building: Build positive client relations by checking in regularly and following up on active processes.
  • Record Keeping: Maintain accurate client records and document processes effectively.
  • Proactive Intervention: Identify potential client services concerns and facilitate proactive intervention steps.
  • Industry Knowledge: Stay updated on new products and emerging trends in client services.

This role offers the opportunity to work in a dynamic environment, where you will be empowered to make a real impact on our clients' satisfaction and loyalty.

We are committed to providing a supportive and inclusive workplace culture that encourages growth, learning, and collaboration.

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