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Automotive Service Representative
5 days ago
A Leader in Pakistan's Automobile Industry
PakWheels has been transforming the automobile landscape in Pakistan since 2003. Our mission is to provide a platform where buyers and sellers can interact seamlessly, and our users can find the best solutions for their vehicle needs. As a Customer Support Executive at PakWheels, you will be part of a team that thrives on innovation, collaboration, and growth.
Key Responsibilities:
- Deliver Exceptional Customer Service: Effectively manage inbound calls, address client needs, and concerns.
- Ensure High Levels of Customer Retention: Provide professional and timely support, focusing on offering appropriate solutions and alternatives.
- Engage with Social Media Channels: Monitor and address inquiries on Facebook, Twitter, YouTube, and company forums.
- Stay Updated on New Product Launches: Communicate relevant information to customers to enhance their user experience.
- Resolve Customer Complaints Timely: Coordinate with departments to provide effective resolution.
- Track Customer Orders: Ensure accurate end-to-end support and a positive experience throughout their journey.
- Identify Customer Needs: Offer tailored solutions and communicate benefits of PakWheels' marketing solutions.
Required Qualities:
- Bachelor's Degree or Equivalent Experience.
- Strong Team Player: Collaborate effectively within a fast-paced environment.
- Excellent Organizational Skills: Prioritize tasks, multitask, and manage time efficiently.
- Superior Communication Abilities: Build strong client relationships and communicate effectively.
- Analytical Mindset: Identify solutions and areas for improvement proactively.
- Creative Problem-Solving: Generate innovative ideas to enhance customer satisfaction and engagement.
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