Client Services Expert

1 day ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

About the Role:

As a Client Services Associate, you will be the first point of contact for our clients. This role involves working directly with clients to help optimize their workflows and streamline their research and data analysis needs. If you are dedicated to providing exceptional client support and have a passion for finance, then this could be the right opportunity for you.

The role consists of on-the-job learning and training that covers a comprehensive curriculum focusing on various areas, including Fixed Income, Capital Markets, the S&P Capital IQ Pro platform, and Office Plug-in.

Following an initial training period, you will begin to support clients over the phone, via web chats, and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data content, learn about our customer segments, and gain exposure to additional S&P Global platforms.

Once certified, the role will also include proactively reaching out to clients to deliver training on our various product offerings. This involves developing an understanding of the client's workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range.

As a member of Client Services, you will serve as a credit specialist for the S&P Capital IQ Pro platform. Working as a team player is essential in this role, as Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support.

What's in it for you:

This role offers emerging professionals an opportunity to join a rapidly growing organization with an exceptional corporate culture. You will develop your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. The role also provides opportunities to work with a broad range of clients, including major investment banks, private equity firms, insurance companies, corporates, and investment managers from around the world.

This role provides on-the-job training and networking opportunities that will prepare you for a successful career. Potential pathways include Customer Success, Sales, Relationship Management, Product Specialist roles, and more.

What we're looking for:

  • A minimum bachelor's degree in finance/economics/accounting/related majors

  • Fresher to 6 months of experience

  • Solid knowledge of finance and accounting principles to resolve client questions

  • Excellent written and verbal presentation, communication, and customer service skills

  • Passion for building relationships with finance professionals and enthusiasm in learning and working in the financial services industry

  • Ability to effectively multitask, prioritize, and work well within a team with a positive, flexible, proactive attitude

Benefits:

We take care of you, so you can take care of business. We offer competitive pay, health and wellness benefits, flexible downtime, continuous learning opportunities, and family-friendly perks.

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