
Operational Excellence Specialist
2 days ago
As a pivotal role in the management structure, this position requires a strategic leader with strong technical and communication skills to coordinate projects, manage client relationships, and ensure seamless onboarding of new clients.
This key role reports directly to the Operations Manager and drives operational excellence and growth.
Key Responsibilities- Overall Management:
- Assist in overseeing daily operations to ensure efficient company performance.
- Implement operational strategies aligned with company goals and objectives.
- Manage and prepare daily, weekly, and monthly reports for clients and stakeholders.
- Project Coordination:
- Coordinate and manage projects with clients, ensuring quality standards and deadlines are met.
- Develop project plans, timelines, and budgets, and track progress regularly.
- Collaborate with cross-functional teams for successful project execution.
- Client Onboarding:
- Facilitate the onboarding process for new clients, ensuring a seamless transition and positive experience.
- Provide training and support to new clients to help them understand and utilize solutions effectively.
- Client Contract Management:
- Manage client contracts, including negotiation, renewal, and compliance.
- Maintain accurate records of contract details and ensure all contractual obligations are met.
- International Engagement:
- Utilize strong communication skills to engage and collaborate with international clients and suppliers.
- Foster and maintain positive relationships with global stakeholders.
- Technical Skills:
- Apply strong technical skills to understand and address client needs and technical challenges.
- Stay updated with industry trends and technological advancements to continuously improve operational processes.
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