Account Management Expert

13 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Account Management Role

We seek a talented Account Management Expert to drive business growth and client satisfaction. The successful candidate will have a proven track record of delivering exceptional customer service and meeting business objectives.

Key Responsibilities:
  • Order Fulfillment: Process orders and quotes efficiently and effectively.
  • Create quotes and orders flawlessly.
  • Meet or exceed customer/contract SLAs on Quote delivery.
  • Meet or exceed customer/contract SLAs on Order placement.
  • Continuously monitor open orders and expedite where needed.
  • Relationship Building:
  • Develop solid relationships with customers.
  • Interact with customers on a daily basis.
  • Establish relationships with multiple people in multiple departments.
  • Constantly communicate outstanding orders, constraints, and alternatives.
  • Coordinate and encourage team member interactions with accounts.
  • Customer Service:
  • Provide comprehensive and timely communication to customers and Sales.
  • Provide proactive action to provide 5 star service.
  • Have a complete understanding of the Zones Service Catalog.
  • Be the first and primary line of contact on all customer issues and concerns.
  • Engage Sales to coordinate communication of service and needs.
  • Ensure that timely and impactful reporting is provided to the customer.
  • Sourcing:
  • Process, coordinate and manage off catalog customer requests.
  • Ensure custom catalog maintenance on Zones Connect.
  • Process project worksheets for inventory allocations.
  • Monitor and coordinate inventory management activities (Hardware).
  • Monitor and provide support activities on Customer contracts (Software).
  • Project Management:
  • Conduct account planning and coordination of needs.
  • Actively participate in pipeline growth and maintenance activities.
  • Uncover future needs through constant value driven interactions.
  • Understand account dynamics and look for ways to increase profitability.
  • Understand automation capabilities and look for opportunities to provide those services to customers.
  • Coordinate with Enterprise Operations on new customer roll outs.

Requirements:

  • Experience in sales.
  • Strong customer service skills and commitment to meet or exceed customer requirements.
  • Excellent organization skills and process expertise.
  • Ability to work in a fast-paced environment and meet aggressive deadlines.
  • Excellent verbal and written communication skills.
  • Ability to negotiate, influence, and persuade.
  • Analytical with excellent problem-solving skills.
  • Ability to work with little or no supervision.

We are committed to fostering a collaborative and innovative culture.

This is an excellent opportunity to grow your career and develop your skills.



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