Leadership Position in Customer Service

7 days ago


Lahore, Punjab, Pakistan Abacus Outsourcing Full time

About the Role

This is an exciting opportunity to lead a team of customer service representatives and drive excellence in service delivery.

Key Responsibilities

  1. Team Leadership
  • Oversee daily operations, monitor performance metrics, and foster a positive team environment.
  • Develop and implement strategies to improve team performance and productivity.
  • Coach and mentor team members to enhance their skills and knowledge.
Operational Efficiency
  • Analyze and optimize team workflows to improve efficiency and productivity.
  • Collaborate with other departments to streamline processes and eliminate bottlenecks.
  • Develop and implement process improvements to enhance customer satisfaction.
Training and Development
  • Design and deliver training programs to enhance team skills and knowledge.
  • Stay up-to-date with industry trends and best practices to inform training and development initiatives.
  • Foster a culture of continuous learning and professional growth within the team.
Quality Assurance
  • Develop and implement quality assurance processes to ensure consistency in service delivery.
  • Conduct regular quality assessments and provide constructive feedback to team members.
  • Identify trends in customer inquiries and work with the team to address root causes.
Communication
  • Serve as a liaison between the team and upper management, conveying important updates and concerns.
  • Foster open communication within the team, encouraging collaboration and idea sharing.
  • Handle customer escalations professionally and with a focus on issue resolution.

Requirements

  • A Bachelor's degree in Business, Communication, or a related field.
  • Proven experience in a contact center environment, with at least 1.5 years in a leadership role.
  • Strong leadership, coaching, and interpersonal skills.
  • Excellent communication skills, both written and verbal.
  • Ability to analyze data and make data-driven decisions.
  • Knowledge of contact center technologies and customer relationship management (CRM) systems.
  • Strong problem-solving skills and the ability to handle high-pressure situations.

Our Benefits

  • Competitive salary
  • Health and wellness programs
  • Professional development opportunities
  • Team-building events

Abacus Outsourcing

We are committed to providing our employees with a dynamic and supportive work environment that fosters career growth and advancement.



  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...


  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    Job Title**Dispatcher / Customer Service Executive**We are seeking a reliable and skilled Dispatcher to act as a communication point for emergency and non-emergency calls. As a Dispatcher, you will receive requests, transmit messages, and track vehicles.The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in...


  • Lahore, Punjab, Pakistan Etilize Full time

    Retail Service Leadership PositionWe are seeking a highly skilled individual to lead our retail service operations at Etilize, Pakistan. The successful candidate will have excellent leadership skills and be able to motivate a team to achieve goals.ResponsibilitiesThe ability to analyze sales figures and consumer demand is crucial for this role.Maintaining a...


  • Lahore, Punjab, Pakistan Abacus Outsourcing Full time

    About the JobThis is an exciting opportunity to lead a team of customer service representatives and drive excellence in service delivery.Key ResponsibilitiesLeadership and ManagementLead and manage a team of customer service representatives.Develop and implement strategies to improve team performance and productivity.Coach and mentor team members to enhance...


  • Lahore, Punjab, Pakistan Geopaq Technologies Full time

    About Geopaq-MONDO:Our portfolio encompasses mega projects in Hi-Tech customized software development and IT consultancy. We seek dynamic individuals who can handle pressure, multitask, and meet job requirements.Key Responsibilities:Candidates should have a BCS/MCS degree and 4-5 years of .Net programming experience.Possess strong communication and team...


  • Lahore, Punjab, Pakistan HRSI Full time

    HRSI is looking for a skilled Sales Leadership Position to join our team. As a National Sales Director, you will be responsible for leading a team of Account Executives and driving business growth. We require someone with a strong track record of success and excellent leadership skills.About UsHRSI is a dynamic company that values innovation and excellence....


  • Lahore, Punjab, Pakistan Eurobit Full time

    Eurobit is a well-known manufacturing company seeking a Sales Leadership Position to motivate high-performing sales teams. As the Sales Manager, you will lead your team to generate leads, hit or exceed revenue forecasts, and meet customer needs.About the JobThis role involves:Leading sales teams to achieve business goals.You will be part of a dynamic team...


  • Lahore, Punjab, Pakistan M&S Ventures Full time

    We are seeking a dynamic and customer-focused leader to join M&S Ventures as a Customer Service Director. In this role, you will oversee the customer response team and ensure timely and accurate handling of inquiries, complaints, and service requests.The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track...

  • Leadership Position

    2 days ago


    Lahore, Punjab, Pakistan KK Sports Full time

    We are recruiting for a Leadership Position at KK Sports.Job Description:Lead and motivate staff to achieve departmental goalsDevelop and implement effective plans to drive business resultsManage employee performance and developmentPromote a safe and healthy work environmentEssential QualificationsCandidates should possess:A Bachelor's degree in business or...


  • Lahore, Punjab, Pakistan Softsolutions Pakistan Full time

    Job OverviewCustomer Service Representative Job DescriptionWe are seeking a highly motivated Customer Service Representative to join our team at Softsolutions Pakistan. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.The successful candidate will have excellent...


  • Lahore, Punjab, Pakistan Igb Group Full time

    Igb Group is expanding its global technology capabilities and seeks a highly skilled and experienced professional to lead this initiative. As Senior IT Leadership Position holder, you will be responsible for managing a team of Network Administrators, Developers, and Infrastructure Managers.Key responsibilities include driving technology innovation, fostering...

  • Leadership Position

    7 days ago


    Lahore, Punjab, Pakistan KK Sports Full time

    About the Company:KK Sports is a dynamic and growing organization that values innovation and excellence.We are seeking an experienced Manager to join our team and help us achieve our goals.The successful candidate will be responsible for leading and managing staff, planning and evaluating department activities, and developing strategies to improve...

  • Customer Services

    2 weeks ago


    Lahore, Punjab, Pakistan Cosmos Intl. Full time

    Job ResponsibilitiesSelling products and services using solid arguments to prospective customers.Performing cost-benefit analyses of existing and potential customers.Maintaining positive business relationships to ensure future sales.Presenting, promoting, and selling products/services using solid arguments to existing and prospective customers.Performing...


  • Lahore, Punjab, Pakistan Farzeens Fitness First Full time

    At Farzeens Fitness First, we are seeking a seasoned professional to lead our organization. The successful candidate will oversee managers and assist them in managing departments, teams, or projects.Key Responsibilities:Create and implement business strategiesManage incoming communications and schedule meetingsSchedule and plan calendarsCommunicate with...


  • Lahore, Punjab, Pakistan Career Consultants Inc Full time

    Sales Leadership OpportunityWe are seeking an accomplished Sales Leader to join our team at Career Consultants Inc.The successful candidate will be responsible for developing and implementing sales strategies to drive business growth, increasing revenue and expanding market share.This is a key leadership position that requires strong communication and...


  • Lahore, Punjab, Pakistan Icap Full time

    About the RoleThis is an exceptional opportunity for a senior professional to take on a leadership position within our Quality Management team. As a Sr. Manager Quality Assurance, you will play a key role in ensuring that our firm maintains the highest standards of quality in all its operations.Your primary responsibility will be to lead the Quality Control...


  • Lahore, Punjab, Pakistan Signature Lands Pvt. Ltd. Full time

    At Signature Lands Pvt. Ltd., we are seeking an exceptional individual to fill the role of Sales Team Manager.Company OverviewWe provide top-notch customer service and strive to create long-lasting relationships with our clients.About the RoleThe Sales Team Manager will be responsible for team management, communication with clients, delivering excellent...


  • Lahore, Punjab, Pakistan Parhlo Full time

    At Parhlo, we seek a Customer Service Specialist to join our team. The ideal candidate will have a collaborative mindset, excellent customer service focus, and the ability to communicate technical information in a simple manner.The role involves interacting with customers to provide and process information in response to inquiries, concerns, and requests...


  • Lahore, Punjab, Pakistan Techruiters Full time

    Mid-Senior Level PositionWe are looking for a mid-senior level professional to take on a leadership role within our engineering team. As a key member of our organization, you'll be responsible for driving technical excellence and delivering results-oriented solutions.Job DescriptionLeadership Experience: Proven track record of leading high-performing teams...


  • Lahore, Punjab, Pakistan Mh Arfah (Pvt.) Ltd Full time

    About Us:Mh Arfah (Pvt.) Ltd is an established IT solution provider delivering innovative services across various regions. We are seeking a seasoned IT Sales Leader to drive our sales team towards achieving ambitious targets.Job Description:The IT Sales Leader will be responsible for developing and executing strategic sales plans to meet revenue goals. Key...