Customer Service Director

1 day ago


Lahore, Punjab, Pakistan M&S Ventures Full time

We are seeking a dynamic and customer-focused leader to join M&S Ventures as a Customer Service Director. In this role, you will oversee the customer response team and ensure timely and accurate handling of inquiries, complaints, and service requests.

The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in customer service management. You will be responsible for developing and implementing customer service policies, procedures, and best practices to enhance efficiency and customer satisfaction.

To succeed in this position, you must be able to monitor and analyze customer feedback, identifying trends and areas for improvement. Additionally, you will work closely with cross-functional teams, including sales, marketing, and operations, to ensure a seamless customer experience.

As a Senior Response Coordinator at M&S Ventures, you will lead the customer response team to achieve high levels of customer satisfaction. Your responsibilities will include overseeing the customer response team, developing customer service policies, and monitoring customer feedback. You must be able to handle escalated customer issues professionally and provide satisfactory resolutions.



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