Phone Operations Coordinator

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description:

As a Customer Service Representative, you will play a vital role in delivering exceptional service to our clients via phone.

Responsibilities:

  1. Process high-volume inbound calls while maintaining a professional demeanor.
  2. Employ strong problem-solving skills to address customer complaints and concerns in a fair and timely manner.
  3. Cultivate long-term relationships with customers by consistently demonstrating empathy and understanding.
  4. Maintain up-to-date knowledge of company products and services to provide accurate information and recommendations.
  5. Collaborate with internal teams to resolve complex customer issues and improve overall service quality.

Requirements and Skills:

  1. Developed analytical skills to quickly assess situations and provide effective solutions.
  2. Exemplary communication and interpersonal skills, with the ability to adapt to diverse customer personalities and needs.
  3. Proven ability to handle multiple tasks simultaneously, ensuring seamless customer experiences.
  4. Able to work independently and as part of a team to achieve shared objectives.


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