
Technical Support Specialist
7 days ago
Technical Support Specialist
Description:We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have excellent technical, diagnostic, and troubleshooting skills.
- Degree/Diploma in Computer Science, Engineering or related field is required.
- Strong organizational and interpersonal skills are essential.
- A creative mindset, problem-solving abilities, and self-learning skills are necessary for success.
- The ideal candidate will have an innovative attitude, be stress-resistant, and possess excellent teamwork and flexibility skills.
- Previous experience in a 24/7 Network Operation Center or call Center environment is preferred.
- Identify, investigate, and resolve users' problems with computer software and hardware.
- Deliver exceptional service and support to end-users via automated call distribution phone software and troubleshoot issues efficiently.
- Proactively monitor and respond to events, error conditions, and threshold events in the network monitoring system, and troubleshoot accordingly.
- Interact with customers to provide accurate information in response to inquiries, concerns, and requests about products and services.
- Follow established processes and procedures.
- Identify and troubleshoot issues per Client specifications.
- Redirect problems to the appropriate resource when necessary.
- Accurately process and record call transactions using a computer and designated tracking software.
- Stay current with system information, changes, and updates.
- Excellent written and oral English skills are mandatory.
- Outstanding technical, diagnostic, and troubleshooting skills are required.
- The ability to manage between 20-30 inbound calls per shift and troubleshoot technical issues effectively.
- Working knowledge of Microsoft Office (MS Word, Excel, etc.), Adobe PDF, and other basic business productivity software is necessary.
- Working knowledge of IT system fundamentals and system management tasks is required.
- Working knowledge of networking principles and operating systems is essential.
- Ability to clearly document and articulate technical issues in English.
- Must be reliable, dependable, self-motivated, and demonstrate a willingness to learn.
- Ability to work closely with peers and other teams is crucial.
About This Role:
This role requires strong analytical and problem-solving skills, as well as excellent communication and customer service skills. If you are a motivated and detail-oriented individual looking for a challenging role, please apply.
-
Technical Support Specialist
3 days ago
Islamabad, Islamabad, Pakistan beBeeSpecialist Full timeWe're seeking a talented Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our end-users, ensuring they receive the assistance they need to perform their jobs effectively.About the RoleThe Technical Support Specialist will be the first point of contact for all technical issues,...
-
IT Technical Support Specialist
7 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeWe are seeking a highly skilled and motivated IT Specialist to join our dynamic team. The ideal candidate will have a strong background in information technology, with a focus on providing technical support, troubleshooting, and maintaining IT systems.Key ResponsibilitiesTechnical Support:Provide first-level technical support to end-users, resolving hardware...
-
Technical Support Specialist
2 days ago
Islamabad, Islamabad, Pakistan beBeeCustomer Full timeJob DescriptionWe are seeking a highly skilled and motivated Customer Solutions Specialist to join our team. As the primary point of contact for our customers, you will be responsible for providing exceptional support and solutions to ensure their success.Your role will involve responding to incoming support requests via email, assisting mid-market...
-
Remote Technical Support Specialist
7 days ago
Islamabad, Islamabad, Pakistan beBeeTechnical Full timeCloudPSO is a technology outsourcing company that assists in the acquisition of qualified staff to address complex digital problems, thereby increasing efficiency, reducing costs, and maintaining compliance.The company was founded in 2017 with the aim of providing businesses with a competent and skilled workforce at any given point in time and from any...
-
Islamabad, Islamabad, Pakistan beBeeSupport Full timeJob Title: IT Support SpecialistWe are seeking an IT Support Specialist to join our team in Islamabad Liaison Office. The ideal candidate will have a passion for technical support and education technology, with experience in providing first-line technical support for virtual learning environment platforms and internal users.
-
Technical Support Expert
7 days ago
Islamabad, Islamabad, Pakistan beBeeTechnical Full timeProduct Support SpecialistWe are seeking a highly skilled Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support and training to our customers.The ideal candidate will have a strong background in IT or Computer Science and excellent problem-solving skills. You should...
-
Technical Support Specialist
7 days ago
Islamabad, Islamabad, Pakistan EWS Group Full timeTechnical Support Specialist page is loadedTechnical Support SpecialistApply locations PER - Islamabad, PK time type Full time posted on Posted Today job requisition id R45409About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be...
-
Technical Client Support Specialist
5 days ago
Islamabad, Islamabad, Pakistan beBeeTechnical Full timeJob DescriptionWe are seeking a highly skilled and motivated Technical Client Support Specialist to join our team.This role involves providing exceptional technical support to clients, resolving complex issues, and delivering outstanding customer service.Provide high-quality technical application support with minimal supervision.Resolve client issues,...
-
Technical Support Specialist
2 days ago
Islamabad, Islamabad, Pakistan Contour Software Full timeAbout ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....
-
Desktop Support Technician
2 weeks ago
Islamabad, Islamabad, Pakistan Field Engineer Support Full timeGet AI-powered advice on this job and more exclusive features.Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Islamabad for a Desktop Support Technician. The Desktop Support Technician will be responsible for providing technical support for desktop computers, managing printer support,...