
Technical Support Specialist
4 days ago
Technical Support Specialist
Description:We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have excellent technical, diagnostic, and troubleshooting skills.
- Degree/Diploma in Computer Science, Engineering or related field is required.
- Strong organizational and interpersonal skills are essential.
- A creative mindset, problem-solving abilities, and self-learning skills are necessary for success.
- The ideal candidate will have an innovative attitude, be stress-resistant, and possess excellent teamwork and flexibility skills.
- Previous experience in a 24/7 Network Operation Center or call Center environment is preferred.
- Identify, investigate, and resolve users' problems with computer software and hardware.
- Deliver exceptional service and support to end-users via automated call distribution phone software and troubleshoot issues efficiently.
- Proactively monitor and respond to events, error conditions, and threshold events in the network monitoring system, and troubleshoot accordingly.
- Interact with customers to provide accurate information in response to inquiries, concerns, and requests about products and services.
- Follow established processes and procedures.
- Identify and troubleshoot issues per Client specifications.
- Redirect problems to the appropriate resource when necessary.
- Accurately process and record call transactions using a computer and designated tracking software.
- Stay current with system information, changes, and updates.
- Excellent written and oral English skills are mandatory.
- Outstanding technical, diagnostic, and troubleshooting skills are required.
- The ability to manage between 20-30 inbound calls per shift and troubleshoot technical issues effectively.
- Working knowledge of Microsoft Office (MS Word, Excel, etc.), Adobe PDF, and other basic business productivity software is necessary.
- Working knowledge of IT system fundamentals and system management tasks is required.
- Working knowledge of networking principles and operating systems is essential.
- Ability to clearly document and articulate technical issues in English.
- Must be reliable, dependable, self-motivated, and demonstrate a willingness to learn.
- Ability to work closely with peers and other teams is crucial.
About This Role:
This role requires strong analytical and problem-solving skills, as well as excellent communication and customer service skills. If you are a motivated and detail-oriented individual looking for a challenging role, please apply.
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