Technical Support Specialist

2 days ago

Islamabad, Islamabad, Pakistan beBeeProduct Full time 600,000 - 800,000

About the Role

As a key member of our skilled group, you will be supporting all products under the DMS Web Service API umbrella. This team spans across Pakistan and India, acting as a bridge between clients and product teams, including development, management, and industry groups.

The Impact

You will significantly contribute by helping clients understand product functionalities and data delivery, enabling efficient solutions and timely internal decisions.

Responsibilities

  • Provide technical support to clients as a product specialist for DMS Web Service API solutions.
  • Deepen your knowledge of product features from content to delivery, supporting pre- and post-sales activities.
  • Develop innovative ideas for automation and process improvements.
  • Efficiently address and prioritize client questions and concerns.
  • Suggest usability and quality improvements for products.
  • Craft client-focused solutions with development teams.
  • Communicate client needs effectively with product and account teams.
  • Conduct UAT with independent judgment, developing test plans and evaluating results.
  • Collaborate on projects to enhance expertise and streamline processes.

Requirements

  • Bachelor's degree in Computer Science or a related technical field.
  • Excellent communication skills—written, verbal, and presentation.
  • Basic knowledge of Web Service APIs and SQL.
  • Understanding of Operating Systems and programming languages like C#/Java/Python.
  • Detail-oriented with multitasking abilities.
  • Strong teamwork and adaptability to change.
  • Problem-solving, troubleshooting, and resourcefulness skills.

Preferred Qualifications

  • Experience in client support roles.
  • Knowledge of OData API and Web Services architecture.

About Us

We deliver vital financial and industry data, research, and news to help clients make informed decisions. We are committed to diversity, equity, and inclusion, fostering a merit-based environment where all can thrive.

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