Hospitality Experience Leader

6 days ago


Lahore, Punjab, Pakistan HR Outsourcing and Consulting Full time
Company Overview

At HR Outsourcing and Consulting, we pride ourselves on delivering exceptional guest service experiences that exceed expectations.

About the Job
  • Provide personalized and tailored services to meet guests' individual needs and preferences.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Maintain open lines of communication with guests, staff and management to ensure seamless execution of events and activities.
  • Identify areas for improvement and implement changes to enhance guest experience and increase revenue.
Key Responsibilities
  • Lead and motivate the guest relations team to achieve exceptional results.
  • Manage guest complaints and issues in a fair and respectful manner.
  • Collaborate with other departments to promote hotel services and amenities.
  • Monitor and report on key performance indicators to track progress and identify areas for improvement.


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