
Financial Services Specialist
6 days ago
- Debt Management
- Monitor customer accounts to ensure timely payments
- Maintain accurate and up-to-date records of all debtor accounts
- Chase outstanding payments through calls, emails, and letters
- Negotiate repayment plans with clients, if necessary
- Follow up on overdue accounts to reduce debtor days
- Assess the creditworthiness of potential customers using financial data, credit reports, and other sources
- Approve or reject credit applications based on company policies
- Prepare regular reports on accounts receivable, outstanding debts, and cash flow forecasts
- Provide updates to management on problematic accounts or high-risk customers
- Investigate and resolve discrepancies or disputes in customer accounts
- Work with the sales and customer service teams to clarify any billing issues
- Ensure compliance with relevant regulations and industry standards
- Maintain proper documentation of credit agreements and correspondence with customers
- Build strong relationships with clients to ensure smooth payment processes
- Provide exceptional customer service while managing delicate financial discussions
- Liaise with legal teams to initiate legal proceedings against non-paying clients when necessary
- Support the preparation of evidence and documentation for court cases, if required
- Recommend improvements to the credit control process to minimize risk and enhance efficiency
- Keep updated on market trends and industry practices to adapt strategies
- Minimum degree in Accounts & Finance
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented with excellent organizational skills
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