Customer Service Advocate

3 days ago

Karachi, Sindh, Pakistan beBeeCustomer Full time 3,500,000 - 6,000,000

Job Summary:

We are seeking a customer-focused Support Representative to join our team. In this role, you will be the first point of contact for customers and will be responsible for ensuring excellent service standards.

Main Responsibilities:

  • Customer Interaction: Identify and assess customers' needs to achieve satisfaction and build sustainable relationships through open communication.
  • Information Provision: Provide accurate and complete information using appropriate methods and tools.
  • Sales Targets: Meet personal and team sales targets and call handling quotas.
  • Conflict Resolution: Handle customer complaints, provide solutions and alternatives within time limits and follow up to ensure resolution.
  • Record Keeping: Keep records of customer interactions and process customer accounts.
  • Communication: Follow communication procedures, guidelines and policies.

Requirements:

To succeed in this role, you will need excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Benefits:

This role offers a competitive salary and opportunities for career advancement.

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